Customer Service

About us

The Paducah McCracken Joint Sewer Agency (JSA) was formed on July 1, 1999, to take over the operation and maintenance of Paducah and McCracken County’s combined sanitary and storm sewer system and sanitary-only sewer system.
The JSA is responsible for a large wastewater collection and treatment network, including:

  • 280 miles of gravity sanitary sewer,
  • 41 miles of combined storm and sanitary sewer,
  • 37 miles of sanitary sewer force main and
  • 6,800 manholes
  • 30,000 sanitary laterals
  • Paducah Wastewater Treatment Plant – 9 million gallon per day capacity
  • Reidland Wastewater Treatment Plant – 1 million gallon per day capacity
  • Woodlawn Wastewater Treatment Facility – 0.900 million gallon per day capacity

The JSA is a non-profit regional utility service. Our revenue comes from wastewater treatment fees, plus charges for extending wastewater lines and connecting new customers.
All of the agency's revenue is used for operation, maintenance and extension and improvement of services.

BOARD OF DIRECTORS

The JSA is governed by a seven-member board. Three members are appointed by the Paducah City Commission, three members are appointed by the McCracken County Fiscal Court, with the final member selected jointly by both commissions. Members serve four-year overlapping terms and can be reappointed. The full Board meets once monthly on the fourth Thursday at 5 PM.

Contact Us

John Hodges, Executive Director
jhodges@jointsewer.com

Josh Webb, Engineering and Operations Director
jwebb@jointsewer.com

Amy Neihoff, Administration & Accounting Manager
aneihoff@jointsewer.com

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