Billing Adjustments Policy:
The purpose of this procedure is to establish agency policy regarding
adjustments to customers’ monthly billing for sewer usage; to
establish guidelines for application of adjustments to customers’
monthly bills; and to ensure that the use of billing adjustments is
correctly authorized and applied.
It is the agency’s policy to provide the highest standard of service
to our community in a customer friendly manner. The application of adjustments
to customers’ monthly billings provides assistance to those customers
who may have experienced hidden plumbing problems or to those customers
who own and fill a swimming pool. Utilizing an adjustment process supports
the JSA’s efforts to provide high-quality, customer friendly service
delivery to the public. For this reason, establishing guidelines should
help preserve the benefits provided to our customers from billing adjustments.
Procedure:
Leaks that are in an outside line or due to a faulty water heater (i.e. water used does not enter into the wastewater collection system) will be adjusted. The following process must be followed:
An adjustment will be made by reviewing the previous 12 month period and using the average of the lowest 6 months as the Adjusted Consumption for the billing cycle in question. Sewer customers shall only be charged for the Adjusted Consumption based on current rates and no additional amount shall be charged for the excess water used. Only one sewer adjustment will be made during any 12 month period.
Customers who have residential swimming pools will be allowed one adjustment per calendar year. The Adjusted Consumption shall be computed and charged as discussed above.
Further, adjustments for leaks created by faulty inside plumbing (i.e. faucets, toilets, etc.) and adjustments for gardening/lawn maintenance will not be considered.