Customer Service

frequently asked questions

I have a strong sewer odor in my house. What should I do?

Turn on all water sources in your house or business and pour water in any floor drains to ensure that the traps are full of water. If this does not help the situation, call a Plumbing Company to check out your plumbing system immediately.

Does JSA give rebates for sewer fees attached to the water used for filling swimming pools?

No

Why?

For health and environmental reasons, some poor treatment chemicals contain copper, silver, and chlorine which are toxic to acquatic creatures. In addition, water that comes in contact with human beings could be contaminated. Therefore, swimming pool water should be treated before reentering the environment. The Kentucky Division of Water along with JSA agrees that rebates should not be given fore water discharged into the environmnet and not into the sewer system.

Where can I dump the holding tank for a Recreational Vehicle?

The Paducah Treatment Plant accepts RV septage.

Is there a charge?

No, this is a free service.

How can I dispose of paint, used oil, anti-freeze, etc.?

Do Not put any of these in the sewers – they cause severe damage to the wastewater treatment processes and possibly cause EPA permit violations, which can cost the community unnecessary expenses.

Paint is best disposed of by: 1) using it up, or 2) removing the lid from the container and allowing the paint to completely dry up (protect the open container from children and pets), and then disposing of it in the garbage.

Used oil and anti-freeze should be re-cycled. Call your local automotive service center or auto parts store to see if they accept recycled materials.

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