REPORT A PROBLEM
1. Call JSA First - (270) 575-0056
When sewer problems are experienced, such as sewer back-ups or if you experience not being able to discharge wastewater, the resident should first contact JSA. We will check the sewer main and, if there is a cleanout existing at ground level on the property line, we will also inspect that to determine the location of the stoppage. We will clear the stoppage only if it is in the JSA's sewer main.
2. Property Owner's Responsibility
The owner of the property is responsible for keeping the sewer clear between their building and the sewer main. We suggest the owner employ a plumbing or sewer contractor to clear any stoppages in the service sewer all the way to the sewer main. Locating the service sewer is also the owner's responsibility, although we will attempt to assist with available records and information to determine the location on JSA's right-of-way.
3. Defective Service Line On JSA'S Right-Of-Way
If the property owner's contractor is unable to clear a stoppage due to a defect in the service sewer portion of the line on JSA's right-of-way, we will repair it only if they call the JSA while they are on location. If there is no cleanout to grade, the resident must have one installed at the end of the building sewer at the easement or right-of-way. The portion of the service sewer on JSA's right-of-way will be repaired by JSA. It is the resident's responsibility to maintain the building sewer free of roots, debris, grease, etc. all the way to the sewer main.
4. Odor
Odor problems from inside the building are solely the resident's maintenance responsibility and odors from catch basins are the maintenance responsibility of other agencies such as the City of Paducah and KY State Highway Department. JSA does not maintain catch basins. First check and make sure that all traps within the building are full of water. This can be accomplished by adding a gallon of water to each drain. All fixtures such as sinks and floor drains should be trapped. If this does not help your odor problem we suggest the owner employ a plumbing/sewer contractor to inspect the plumbing.
5. Flooding
JSA does not maintain driveway pipes, storm sewers, or respond to flood events.
6. Sewer Inspection
JSA will only TV the portion of service line on JSA's right-of-way. The JSA will perform no work on private property except within a public easement.
The service sewer is the portion of your hookup that extends from your building to the sewer main.
Click here to see an illustration of your service sewer.
NOTE: Although there is no extra charge for our service (work is financed by sewer bills), we will not assume the cost of your contractor's call, regardless of the location of the stoppage!